Quick links to submit your warranty claim

Contact Us

For assistance, please reach out to us at support@lbtstore.com. We strive to respond to all inquiries within 24 business hours.

Chargers & Switch Wallet & LBT Furniture Warranty

Coverage Duration & Details:

  • Coverage varies by model. The products are covered for 1-2 year(s) period, while some of have a *Limited Lifetime Warranty.
  • Refer to the Warranty Timeline Chart below or the product packaging for specific model details.
  • Charging Solutions included car chargers, wall chargers, wireless chargers, and power banks.

Claim Process:

  • Provide a receipt indicating the item name and purchase date.
  • Submit a video/picture of the defective product.
  • Complete and submit the form for Chargers /Switch Wallet /LBT Furniture Warranty
  • There is no need to return the product, unless our support team reaches you out if needed.
  • We will process your request once we have received your submission.

Cables Warranty

Coverage Details:

  • The warranty covers fraying of the knitted cable, the cable ceasing to charge, and damage to connectors.

Claim Process:

  • Submit the form for All Other Accessories Warranty.
  • Shipping costs are to be covered by the buyer.
  • Ship or drop off the defective product, along with all its contents, your name, and email address to the following address:

    ATTN: Warranty at Libratel Inc.
    23 Railside Road, Unit 4,
    North York, ON,
    M3A 1B2 Canada

    Office Hours: Monday to Friday, 10AM to 5PM
    (holidays might differ)
  • A replacement will be shipped out upon receipt of the defective product and confirmation will be sent via email.

Screen Protector Warranty

Coverage Duration:

  • All screen protectors are covered by a *Limited Lifetime Warranty.

Claim Process:

  • Submit the form for Screen Protectors Warranty.
  • There is no need to return the product, unless our support team reaches you out if needed.
  • There is a nominal shipping and handling fee of $9.99 plus tax.
  • After submission, you will be redirected to the 'Screen Protector Warranty' page.
  • Ensure to select the correct phone model from the drop-down menu to avoid ordering errors. LBT Store is not responsible for incorrect orders.
  • Proceed to checkout.
  • Order confirmation and delivery status will be sent after payment is received.

Not Covered Under Warranty

  • Wear-and-tear: deterioration or any defects resulting from normal aging, scratches, abrasions, and other marks due to natural wear-and-tear
  • Items that have expired their warranty period
  • Items that discontinued
  • Products without proof of purchase
  • Lost or stolen products
  • Repairs done through third parties
  • Any damage to the device/s.
  • Damage from external sources or misuse (including falls, extreme temperatures, liquids, improper operation).
  • Purchases from unauthorized resellers

General Terms

  • Dispute Resolution:
    Should a dispute arise regarding our replacement policies, the final decision lies at the discretion of Libratel Inc. We strive to resolve all issues amicably and efficiently.
  • Modifications to Warranty Terms:
    LBT Store reserves the right to modify the warranty terms and conditions periodically.

Warranty Timeline

The warranty period is specified for each product. Please refer to the product packaging for the exact duration.

Product Type
Model (SKU, if capable)
Devises / Product Name
Standard Warranty Period
Phone CasesSwitch Wallet Case/Mag Card
iPhone 7/8/SE, iPhone XR Series, iPhone 11 Series, iPhone 12 Series, iPhone 13 Series, iPhone 14 Series, Samsung S21 Series, Samsung S22 Series
1-year

iPhone 15 Series, Samsung S23 Series, Samsung S24 Series
*Limited Lifetime
Gel Skin Case
Apply to all
*Limited Lifetime
Screen Protectors
Apply to all screen protector
*Limited Lifetime
Cables
USB-A to Lightning, USB-A to USB-C, USB-A to Micro USB, USB-C to Lightning, USB-C to USB-C
2-year
ChargersCar Charger
SWC-MSC01Mag Stream Auto Wireless Charger1-year
QC3CLAQC3.0 18W 3 Port USB Car Charger2-year
LBT7362MFI Approved 2.4 AMP Smart Car Charging Adaptor w/ Braided Lightning Cable1-year
LBTPDC3PD Car Charger with 2 extra USB-A ports (18W PD + 12W USB A)2-year
Wall ChargersLBTPD20W20W PD Wall Charger
2-year
LBTPD20W120W PD Wall Charger W/ 5 ft. Braided Lightning Cable
2-year
LBTPD20WC
20W PD Charger & 5 Ft USB-C to USB-C Braided Cable Bundle
2-year
LBTPD25WW
25W PD Wall Charger
2-year
LBTPD30W
18W + 12W PD Dual Port Wall Charger
2-year
LBTPD30W1
30W PD Wall Charger
2-year
LBTPD30WS
30W GaN PD Wall Charger (MiNi)
2-year
LBTPD30WT
30W 3-port Ultra Fast Wall Charger
2-year
LBTPD35WD
35W Dual-Port GaN PD Wall Charger (MiNi)
2-year
LBTPD42WD
42W Dual-Port GaN PD Wall Charger (MiNi)
2-year
LBTPD45WS45W GaN PD Wall Charger (MiNi)
2-year
LBTPD65WD
65W Dual-Port GaN PD Wall Charger (MiNi)
2-year
ACCHGR
2 Amp UL Certified Wall Charger2-year
LBT1212LBT Dual Port 2.4 + 1.0 AMP with 5 ft Braided Cable1-year
LBT052LBT Dual Port 3.4 AMP Wall Charger (2.4 AMP & 1 AMP Port) W/ 6 Feet Micro USB Cable2-year
LBT0632LBT 3.4 AMP Dual Port Wall Charger with 5 ft Braided USB-C Cable1-year
QC3ACQC3 Ultra-fast Wall Charger2-year
LBTPD18W118W PD Charger with 5ft. Braided Cable (USB-C to USB-C Cable)2-year
Wireless ChargersLBTDP10120 Watts Dual Wireless Charger 1-year
PS-MSD01 / PS-MSD02 / PS-MSD03 / LBTDFS01Mag Stream Stand Wireless Charger 1-year
PS-MS001Mag Stream Puck Wireless Charger 1-year
LBT15W15 Watts Ultra Fast Wireless Charger 1-year
LBT10WW10 Watts Fast Wireless Charger 1-year
SWC-MSIP1201 / SWC-MSIP1301 / SWC-MSIP1302 / SWC-MSIP1303 / Mag Stream Switch Bundle (iPhone 12/12 Pro / iPhone 12/13 Pro Max / iPhone 13 / iPhone 13 Pro /  1-year
Power BanksLBTPB10K10000mAh Power Bank2-year
LBT FurnitureApply to all LBT Furniture1-year

*Limited Lifetime: not covered under warranty: damage from misuse of products (including, but not limited to: falls, extreme temperatures, liquids, operating devices improperly)

Frequently Asked Questions