Important Notice
Effective July 10, 2024, LBT Store will NO LONGER accept returns via drop-off or offer in-person pick-up for replacements. These changes aim to streamline our operations and improve efficiency. For questions or assistance, please contact our customer service team at support@lbtstore.com.Thank you for your understanding and continued support.
Quick links to submit your warranty claim
Contact Us
For assistance, please reach out to us at support@lbtstore.com. We strive to respond to all inquiries within 24 business hours.
Cables, Wall Chargers, Car Chargers, Power Banks, Switch Wallet & LBT Furniture Warranty
Coverage Duration & Details:
- The warranty for cables covers fraying of the knitted cable, the cable ceasing to charge, and damage to connectors.
- Coverage varies by model. The products are covered for 1-2 year(s) period, while some of have a *Limited Lifetime Warranty.
- Refer to the product packaging for specific model details.
Claim Process:
- Provide a receipt indicating the item name and purchase date.
- Submit a video of the defective product (only video submissions are accepted).
- Complete and submit the form for Cables, Wall Chargers, Car Chargers, Power Banks, Switch Wallet & LBT Furniture Warranty
- There is NO NEED to return the product, unless our support team reaches you out if needed.
- We will process your request once we have received your submission.
Wireless Chargers Warranty
Coverage Details:
- Coverage varies by model. The products are covered for 1-2 year(s) period.
- Refer to the product packaging for specific model details.
Claim Process:
- Submit the form for Wireless Chargers.
- Shipping costs are to be covered by the buyer.
- Ship the defective product, along with all its contents, your name, and email address to the following address:
ATTN: Warranty at Libratel Inc.
2450 Morningside Ave UNIT 3,
Scarborough ON M1X 0E2 - A replacement will be shipped out upon receipt of the defective product and confirmation will be sent via email.
Limitations On Warranty
Our guarantee does not cover product damages that may have resulted from normal wear and tear or misuse/abuse or modification of the product. Additionally, the warranty does not cover damage to your device/s as a result of the use of any LBT Store product. Our warranty policy does not cover lost or stolen products. To the maximum extent permitted by law, LBT Store is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the LBT Store product.
Not Covered Under Warranty
- Wear-and-tear: deterioration or any defects resulting from normal aging, scratches, abrasions, and other marks due to natural wear-and-tear.
- Items that have expired their warranty period.
- Items that discontinued.
- Products without proof of purchase.
- Lost or stolen products.
- Repairs done through third parties.
- No devices (e.g. mobile phones, tablets, etc.) are covered by our warranty.
- Damage from external sources or misuse (including falls, extreme temperatures, liquids, improper operation).
- Purchases from unauthorized resellers.
- *Limited Lifetime: not covered under warranty: damage from misuse of products (including, but not limited to: falls, extreme temperatures, liquids, operating devices improperly)
General Terms
- Dispute Resolution:
Should a dispute arise regarding our replacement policies, the final decision lies at the discretion of Libratel Inc. We strive to resolve all issues amicably and efficiently. - Modifications to Warranty Terms:
LBT Store reserves the right to modify the warranty terms and conditions periodically.