Quick links to submit your warranty claim
Contact Us
For assistance, please reach out to us at support@lbtstore.com. We strive to respond to all inquiries within 24 business hours.
Chargers & Switch Wallet & LBT Furniture Warranty
Coverage Duration & Details:
- Coverage varies by model. The products are covered for 1-2 year(s) period, while some of have a *Limited Lifetime Warranty.
- Refer to the Warranty Timeline Chart below or the product packaging for specific model details.
- Charging Solutions included car chargers, wall chargers, wireless chargers, and power banks.
Claim Process:
- Provide a receipt indicating the item name and purchase date.
- Submit a video/picture of the defective product.
- Complete and submit the form for Chargers /Switch Wallet /LBT Furniture Warranty
- There is no need to return the product, unless our support team reaches you out if needed.
- We will process your request once we have received your submission.
Cables Warranty
Coverage Details:
- The warranty covers fraying of the knitted cable, the cable ceasing to charge, and damage to connectors.
Claim Process:
- Submit the form for All Other Accessories Warranty.
- Shipping costs are to be covered by the buyer.
- Ship or drop off the defective product, along with all its contents, your name, and email address to the following address:
ATTN: Warranty at Libratel Inc.
23 Railside Road, Unit 4,
North York, ON,
M3A 1B2 Canada
Office Hours:Monday to Friday, 10AM to 5PM (holidays might differ) - A replacement will be shipped out upon receipt of the defective product and confirmation will be sent via email.
Screen Protector Warranty
Coverage Duration:
- All screen protectors are covered by a *Limited Lifetime Warranty.
Claim Process:
- Submit the form for Screen Protectors Warranty.
- There is no need to return the product, unless our support team reaches you out if needed.
- There is a nominal shipping and handling fee of $9.99 plus tax.
- After submission, you will be redirected to the 'Screen Protector Warranty' page.
- Ensure to select the correct phone model from the drop-down menu to avoid ordering errors. LBT Store is not responsible for incorrect orders.
- Proceed to checkout.
- Order confirmation and delivery status will be sent after payment is received.
Not Covered Under Warranty
- Wear-and-tear: deterioration or any defects resulting from normal aging, scratches, abrasions, and other marks due to natural wear-and-tear
- Items that have expired their warranty period
- Items that discontinued
- Products without proof of purchase
- Lost or stolen products
- Repairs done through third parties
- Any damage to the device/s.
- Damage from external sources or misuse (including falls, extreme temperatures, liquids, improper operation).
- Purchases from unauthorized resellers
General Terms
- Dispute Resolution:
Should a dispute arise regarding our replacement policies, the final decision lies at the discretion of Libratel Inc. We strive to resolve all issues amicably and efficiently. - Modifications to Warranty Terms:
LBT Store reserves the right to modify the warranty terms and conditions periodically.
Warranty Timeline
The warranty period is specified for each product. Please refer to the product packaging for the exact duration.
Product Type | Model (SKU, if capable) | Devises / Product Name | Standard Warranty Period | |
---|---|---|---|---|
Phone Cases | Switch Wallet Case/Mag Card | iPhone 7/8/SE, iPhone XR Series, iPhone 11 Series, iPhone 12 Series, iPhone 13 Series, iPhone 14 Series, Samsung S21 Series, Samsung S22 Series | 1-year | |
iPhone 15 Series, Samsung S23 Series, Samsung S24 Series | *Limited Lifetime | |||
Gel Skin Case | Apply to all | *Limited Lifetime | ||
Screen Protectors | Apply to all screen protector | *Limited Lifetime | ||
Cables | USB-A to Lightning, USB-A to USB-C, USB-A to Micro USB, USB-C to Lightning, USB-C to USB-C | 2-year | ||
Chargers | Car Charger | SWC-MSC01 | Mag Stream Auto Wireless Charger | 1-year |
QC3CLA | QC3.0 18W 3 Port USB Car Charger | 2-year | ||
LBT7362 | MFI Approved 2.4 AMP Smart Car Charging Adaptor w/ Braided Lightning Cable | 1-year | ||
LBTPDC3 | PD Car Charger with 2 extra USB-A ports (18W PD + 12W USB A) | 2-year | ||
Wall Chargers | LBTPD20W | 20W PD Wall Charger | 2-year | |
LBTPD20W1 | 20W PD Wall Charger W/ 5 ft. Braided Lightning Cable | 2-year | ||
LBTPD20WC | 20W PD Charger & 5 Ft USB-C to USB-C Braided Cable Bundle | 2-year | ||
LBTPD25WW | 25W PD Wall Charger | 2-year | ||
LBTPD30W | 18W + 12W PD Dual Port Wall Charger | 2-year | ||
LBTPD30W1 | 30W PD Wall Charger | 2-year | ||
LBTPD30WS | 30W GaN PD Wall Charger (MiNi) | 2-year | ||
LBTPD30WT | 30W 3-port Ultra Fast Wall Charger | 2-year | ||
LBTPD35WD | 35W Dual-Port GaN PD Wall Charger (MiNi) | 2-year | ||
LBTPD42WD | 42W Dual-Port GaN PD Wall Charger (MiNi) | 2-year | ||
LBTPD45WS | 45W GaN PD Wall Charger (MiNi) | 2-year | ||
LBTPD65WD | 65W Dual-Port GaN PD Wall Charger (MiNi) | 2-year | ||
ACCHGR | 2 Amp UL Certified Wall Charger | 2-year | ||
LBT1212 | LBT Dual Port 2.4 + 1.0 AMP with 5 ft Braided Cable | 1-year | ||
LBT052 | LBT Dual Port 3.4 AMP Wall Charger (2.4 AMP & 1 AMP Port) W/ 6 Feet Micro USB Cable | 2-year | ||
LBT0632 | LBT 3.4 AMP Dual Port Wall Charger with 5 ft Braided USB-C Cable | 1-year | ||
QC3AC | QC3 Ultra-fast Wall Charger | 2-year | ||
LBTPD18W1 | 18W PD Charger with 5ft. Braided Cable (USB-C to USB-C Cable) | 2-year | ||
Wireless Chargers | LBTDP101 | 20 Watts Dual Wireless Charger | 1-year | |
PS-MSD01 / PS-MSD02 / PS-MSD03 / LBTDFS01 | Mag Stream Stand Wireless Charger | 1-year | ||
PS-MS001 | Mag Stream Puck Wireless Charger | 1-year | ||
LBT15W | 15 Watts Ultra Fast Wireless Charger | 1-year | ||
LBT10WW | 10 Watts Fast Wireless Charger | 1-year | ||
SWC-MSIP1201 / SWC-MSIP1301 / SWC-MSIP1302 / SWC-MSIP1303 / | Mag Stream Switch Bundle (iPhone 12/12 Pro / iPhone 12/13 Pro Max / iPhone 13 / iPhone 13 Pro / | 1-year | ||
Power Banks | LBTPB10K | 10000mAh Power Bank | 2-year | |
LBT Furniture | Apply to all LBT Furniture | 1-year |
*Limited Lifetime: not covered under warranty: damage from misuse of products (including, but not limited to: falls, extreme temperatures, liquids, operating devices improperly)